RETURN POLICY & FAQ

Return Policy

Our objective at PRK IV is to run our business with character and integrity and to do the right thing in every circumstance. Our philosophy of life and worldview demand this of us.

If you are not happy with your PRK IV Rucksack, then we will most certainly take it back and refund you the full price. If there is a defect or if something breaks shortly after purchase, of course we will either fix your rucksack, or send you a new one. This is guaranteed, no questions asked, for the first 30 days after your purchase.

  • We offer free standard shipping on all US orders over $150. Flat rate international shipping with UPS Worldwide or USPS Priority International is available to most countries around the world.

  • Standard shipping in the US is 3-5 business days once the shipment has left our warehouse in Georgia. Generally, customers on the east coast can expect to receive their order within 3 business days and customers on the west coast should expect the full 5 business days.

  • All of our products are responsibly made in China with an experienced manufacturer known for their high quality and craftsmanship. Our factory is committed to fair working hours/pay, proper living conditions, and strong workplace safety for our workers.

  • We’ll examine the claim carefully and seek to do the right thing, striving for integrity and upright character. That is our promise, and that is the best we can do. We take our word seriously and will do our best to ensure you feel respected and dignified as a person and as a valued customer. We hope you give us a chance to prove ourselves! Sincerely, PRK IV